Terms of Service

Last updated: September 29, 2026

These Terms of Service (“Terms”) govern your access to and use of ServeReferee’s website, iPhone app, web console, and related software services (the “Service”). By creating an account, checking a box to accept these Terms, or purchasing a subscription, you agree to these Terms. If you do not agree, do not use the Service.

Who we are

ServeReferee provides software for process server teams and related professionals, including an iPhone app and a web console. We may also offer California process serving and court e-filing as separate professional services; those engagements may be subject to additional engagement terms.

Website: https://www.servereferee.com/

Accounts and eligibility

You must provide accurate account information and keep it updated. You are responsible for activity under your account and for safeguarding credentials, including multi-factor authentication settings. The Service is intended for business and professional use by adults. You may not use the Service if you are under 18.

If you create an organization account or invite users (for example process servers or clients), you represent that you have authority to bind that organization and to authorize those users’ access to organization data.

Subscriptions, billing, and renewals

Paid plans are billed in advance on a monthly or annual basis as selected at checkout. Unless canceled, subscriptions renew automatically at the then-current rate for the same billing period. Taxes may apply. Payment is processed by our payment provider (currently Stripe). You authorize us and our payment provider to charge your selected payment method for recurring fees and applicable taxes.

You can manage or cancel a subscription in the Service (for example Account → Billing & subscription) or through the payment provider’s customer portal. Cancellation generally stops future renewals; you keep access until the end of the then-current paid period unless we state otherwise. Downgrades, upgrades, and plan changes may take effect according to the billing rules shown in the Service at the time of change.

We may change plan prices or features with notice as required by law. Continued use after a price change takes effect for a new billing period constitutes acceptance of the new price for that period.

No refunds

All subscription fees are non-refundable. Except where required by applicable law, we do not provide refunds or credits for:

Partial billing periods
Unused jobs, seats, or features
Downgrades
Cancellations mid-period
Account inactivity, deletion, or suspension for violation of these Terms
Dissatisfaction with the Service after purchase

If a charge fails or a payment method expires, we may suspend paid features until payment succeeds. Chargebacks or payment disputes initiated without contacting us first may result in suspension of the account.

Free tier and trials

We may offer a free monthly job allowance, a free trial, or promotional access. Free or trial features may change, end, or convert to paid plans as described in the Service. Free or trial use is still subject to these Terms. Unless we expressly say otherwise in writing, unused free jobs do not roll over.

License and acceptable use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business operations during your active account or subscription term. You may not:

Copy, reverse engineer, or create derivative works of the Service except as allowed by law
Resell, sublicense, or provide the Service to third parties as a competing product
Probe, disrupt, or overload the Service, or bypass security or usage limits
Use the Service for unlawful purposes, harassment, fraud, or unauthorized access to others’ data
Upload malware or content you do not have rights to use

Your content, legal documents, and personal information

You and your authorized users may upload, create, receive, or store job records, court forms, affidavits, proofs, photos, emails, party and client information, GPS data, and other materials (“Customer Content”).

You retain ownership of Customer Content. You grant ServeReferee a limited license to host, process, transmit, display, and back up Customer Content solely as needed to provide and improve the Service, comply with law, and protect the Service.

You are solely responsible for Customer Content and for all personal information and legal documents you enter into the Service, including that of third parties (clients, parties to be served, witnesses, attorneys, and others). You represent and warrant that:

You have all rights, consents, and lawful bases needed to collect, upload, store, and process that information
Your use of Customer Content complies with privacy, data protection, confidentiality, and professional rules that apply to you
Documents and forms you generate or file using the Service are accurate and appropriate for your matter
You will not use the Service to store or process data in a way that would make ServeReferee your attorney, process server of record for your clients’ matters (unless we separately agree in writing to provide those services), or fiduciary for your clients

ServeReferee does not review Customer Content for legal sufficiency. We are not responsible for missed deadlines, defective service, incorrect forms, or outcomes of legal proceedings related to Customer Content or your use of the Service. Our Privacy Policy describes how we handle personal information.

Professional responsibility and compliance

Features such as GPS stamping, photo capture, attempt notes, court forms, and AB-747-related fields are tools to support your workflow. They do not guarantee legal compliance. You remain responsible for complying with applicable statutes, court rules, licensing requirements, and ethical obligations for process serving, e-filing, and record retention.

Third-party services

The Service may integrate with third parties (for example Stripe for payments, email delivery providers, or Apple for app distribution). Their terms and privacy practices apply to their services. We are not responsible for third-party outages or policies outside our control.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT DATA WILL NEVER BE LOST.

ServeReferee is software and (when separately engaged) a process serving / e-filing provider. Nothing in the Service constitutes legal advice.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVE REFEREE AND ITS OWNERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO SERVE REFEREE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnification

You will defend, indemnify, and hold harmless ServeReferee and its owners, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your use of the Service; (c) your violation of these Terms or law; or (d) disputes between you and your clients, parties, or invitees.

Suspension and termination

You may stop using the Service and cancel paid subscriptions as described above. We may suspend or terminate access if you violate these Terms, create risk for the Service or others, fail to pay fees, or if we discontinue the Service. Upon termination, your license ends. We may delete or retain Customer Content as described in our Privacy Policy and as needed for legal compliance, dispute resolution, or backups.

Changes to the Service or Terms

We may update the Service and these Terms from time to time. We will update the “Last updated” date when Terms change. Material changes may also be communicated in the Service or by email. Continued use after changes become effective constitutes acceptance. If you do not agree, you must stop using the Service and cancel any subscription.

Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Courts located in California will have exclusive jurisdiction over disputes arising from these Terms or the Service, except where prohibited by law or where a mandatory consumer protection venue applies.

If any provision is unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy and any plan or order details shown at checkout, are the entire agreement regarding the Service and supersede prior agreements on that subject.

Contact

Questions about these Terms: